Compliance is essential if a college is going to meet all of the accreditation and certification requirements.  College personnel need to be current on the latest compliance issues as they make program and course additions and revisions. This group is for college personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Physical Notebook or Electronic? Which Format? | New comment by Cindy Bryant

Sandy, Hi! Welcome to the forum. A kind word of caution when using the physical notebook it is imperative that you stay abreast of the regulatory changes. Cindy Bryant

Limitations | New comment by Cindy Bryant

Ted, Hi! Welcome to the forum and thank you for sharing the analogy regarding the use of superlatives in educational institutions vs. gambling casinos. It helps to know that our industry isn't...

Questions Prospective Students Have | New comment by Cindy Bryant

Ted, Thank you for participating in the forum. Why do you suppose students have concerns regarding cost, completion and start dates? Cindy Bryant

Alumni community involvement | New comment by Kristal Grimstead

I'd like our college's alumni to have more involvement on campus. What are some best practices for involving alumni in any activity, including the admissions process?

Limitations | New comment by Cindy Bryant

What surprised you as you read about language and information you can and cannot use when communicating with prospective students?

Accreditation and Regulatory Oversight | New comment by Cindy Bryant

As you learn about the regulatory agencies that oversee your institution, what did you discover that you didn't know before?

Meetings and Training | New comment by Cindy Bryant

Investigate meetings and training opportunities available for you. Which ones will you participate in and why did you make these selections?

Admissions Procedures | New comment by Cindy Bryant

What are the steps you need to follow when contacting and eventually enrolling a student? What kind of checklist is available to help ensure you follow each step correctly?

Student Services | New comment by Cindy Bryant

What student services are offered by your institution and how do you plan to talk about them with prospective students?

Organizational Structure | New comment by Cindy Bryant

How do you rate your knowledge about the departments and people who work at your institution? Be specific about what you know and what you still need to learn and how you will do that.