As institutions look at different ways to ensure compliance at every level of their organizations it has become clear that sharing regulations with employees and asking them to comply is simply not enough.
1. Modeling Ethics and Integrity - When leadership models ethical behavior in their actions and reflects these values in policies, it lays the foundation for establishing a culture of integrity.
2. Effective Employee Training - Training helps to create a compliant organization. In fact, all employees of an organization need to receive compliance training, especially regarding communications with students. All school personnel, including administrators, staff and faculty, are in contact with students and must be aware of the relevant rules and regulations to avoid possible misrepresentation. Employees need to learn and understand the regulations with the goal of providing the best possible service to students. This requires institutions to provide effective compliance training for their employees in a positive and enjoyable environment. Compliance training should be provided in the context of improving quality and service with "prohibited acts" being a natural result of ethical behavior and processes.
3. Internal Audits & Mystery Shopping - The sayings, "Inspect what you Expect" and "Trust but Verify" reflect the usefulness of internal audits and mystery shopping to ensure compliance. Having an effective and consistent internal audit plan and mystery shopping plan are critical to creating and maintaining a compliant culture. They also provide the opportunity to create more effective employee training. Plus, sector-wide areas of non-compliance reported by regulatory bodies and accrediting agencies continue to provide valuable information for establishing training objectives.
What other practical ways do you create a compliant culture within your organization?
You may bee interested in the following online courses:
- CM101 - Internal Audits - Building a Compliant Campus
- CM102 - Raising the Bar - Compliant Communications with Students
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