This module made it clear to me that an efficient financial aid office depends on meeting specific timelines — such as the 48-hour requirement to present payment options after the admissions interview — and on processing files accurately before each disbursement, not afterward. However, what impacted me the most was learning that 66% of students who leave an institution do so because of perceived indifference, not because of cost. This demonstrates that student service is not just a detail, but a direct factor in student retention. In practice, I plan to apply a preventive approach: auditing before taking action, correcting errors immediately, and taking ownership of student issues instead of simply referring them elsewhere.
