HI Dale It is true that instructors have enormous responsibilty. Sometimes they are the only person the student sees. To some students the instructors are the school. So very important that the instructors know their subject matter, how to teach, and are very very customer service oriented. We highly recommend ongoing teacher training. Bring in people for specialized workshops. Make it fun. Hold retreats. And sign them up for MaxKnowledge courses. Be sure teachers are compensated for their training time. Bes wishes, Susan