A great leader has to be flexible and adaptable while keeping their vision in sight. The lesson mentioned being empathetic. I read that the difference between sympathy and empathy is the extent to which you experience the emotions and feelings of a person and their situation. With sympathy, you feel the impact for someone - you feel compassion and concern, but you may not necessarily share the same feeling in the moment. With empathy, you feel the impact with that person - you share the experience with them as if you are going through it yourself. I think a leader earns more trust and respect when they are empathetic because they create deeper and more meaningful connection with their team and the situation - good or bad. This better informs their thinking and decision making. They may still have to make hard decisions, but they make them with full understanding of the impact.
