This course reshaped how I think about feedback — not as critique, but as a mutual investment in growth between two people. The biggest shift for me was the reminder that effective feedback is grounded in specific, observable behaviors, tied to someone's goals, and always pointed toward the future rather than fixated on the past. I was especially struck by the research showing that asking for advice generates 56% more specific suggestions than asking for feedback — that simple reframe alone will change how I solicit input going forward.
Moving forward, I want to deliver feedback more promptly (within a day or two of observing the behavior), lead with genuine strengths before offering constructive advice, and foster dialogue rather than deliver monologue. I also want to model the kind of openness I hope to see on my team — asking regularly for feedback on my own leadership using the simple "stop, start, continue" framework. Feedback is one of the most generous gifts a leader can offer, and this course has given me the tools to give and receive it with greater skill and care.
With Benevolence, Shannon
