This course reshaped how I think about my role as a leader. The biggest shift for me was recognizing that coaching is not about giving answers — it is about asking better questions and creating space for others to find their own way forward. I was especially struck by the idea that in a great coaching conversation, the person being coached should do 90% of the talking. That statistic alone reframes what effective leadership actually looks like.
Moving forward, I want to be more intentional about recognizing coachable moments in everyday interactions, using open-ended and neutral questions instead of rushing to solve, and grounding my feedback in specific behaviors and their impact rather than broad impressions. I also want to practice the discipline of sitting with silence — because that's often where the most meaningful insights surface. Coaching is ultimately an act of belief in another person, and I want my team to feel that belief every time we talk.
With Benevolence, Shannon
