Thanks for sharing Cynthia. Students that carry some excess issues with them into the classroom can take additional time from the instructor but the time spent is worth the effort. It is also true that at times it is 20% of our students that occupy 80% of our time but by working towards breaking down the self-doubt and focusing on positive self-talk, we as instructors with the intelligent hearts (Lou Tice, The Pacific Institute), can contribute more and more students to the other side of that equation and inspire students to become more self-directed and self-aware of their true potential. Everyone can be successful in education if they have a mentor and coach to show them the way. Thanks again and kind regards, James Jackson