Hi Gary, You make an excellent set of points of how to be successful. For example, today I was in Home Depot, supposed to be noted for their customer service. Three associates were at the door, two standing and one sitting. The two standing asked if they could be of help, the sitting one was playing a hand held game of some kind. He didn't look up or act interested in anyway. One of the two others took over when I told them that I was in need of a plumbing part and that was his area. He took me to the aisle that had the part I needed made sure it was the correct part and I was ready to go. As I walked back by the sitting associate he was still playing his game. When raises come about I know this person is going to be shocked because he can't catch a break in terms of raise or promotion. We both know we get back what we invest and he is investing in neglect of customers. The other two will move up with the company as a result of them "getting" it. Do all you can in this area because customer service and support is lacking in so many different businesses and industries. Gary