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Hi Nancy,
You are right on with your response about retention strategies. The more we know the more effective we can be. All the items you mention are ways of getting better at what we do. Good instructors retain students. A simple statement but one that is true. Students that can relate to an instructor do not drop out as often. They want the approval of that instructor because they respect him/her and the help they are giving to enable that student to achieve the career goal they have set for themselves. This is powerful.
Gary

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