So much important information in this module, but the one item that sticks out the most to me is, "Remembering names" People are sensitive, even if they don't admit it, but if you forget someone's name that does bother them internally. Forget it twice and you have lost respect with that student. I have always used their hobby or something that stuck out in their introduction to match their name to. Always worked for me, but still every now and then there is that one name that doesn't stick
