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Hi Thomas,
There are a couple of ways that might be tried in this situation. Can you bring in a clinical supervisor as a guest speaker to lay out the importance of the course content in relation to the upcoming clinical experience? How about a former patient that could talk about the need for the course content in relation to patient satisfaction?
I would use some role playing in the class after covering some of the essential content so the students could see how it is applied in the "real world" thus why it is important to know it.
If you have any questions on this let me know and I will be glad to talk further with you.
Gary

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