Hi Kelly,
You make a good point about students reflecting a professional attitude. We have all experienced someone in public, such as a retail store that has a negative attitude and takes it out on us, the customers. We remember those experiences and don't frequent that store again. The same is true for students as they enter their chosen field. Personal interactions, positive attitudes and competence all contribute to successful career paths. They need to be reminded of this on a regular basis.
Gary
