Hi Maureen:
Points and grades are like money to students. Even if they don't earn a lot, are doing poorly, they want to know how much is in the kitty. What we can do to approach this mentality is to try to make a personal connection with students when we share grades and course status. I mean, just be natural, honest, helpful, show them that we care. They'll appreciate it and maybe they will be willing to try harder because therealize you care.
Regards, Barry