I agree completely.  In the event of a crisis, we generally rely upon our intuitions rather than a plan.  As a result of taking the course, I feel like I can place more confidence in a plan than I can on intuition.

When hiring a manager, it is important not only to look at what the current level of supervision is.  In many cases, the position is in a state of growth so therefore it is important to ensure that the candidate will be able to keep up with the anticipated increase of responsibility.

The old saying holds true for all departments within a campus.  The education industry is organic and by that I mean is constantly changing.  Inspecting what we do consists of ensuring that what we do is compliant but it also consists of making sure that what we are doing satisfies current directives.

The Financial Aid process can be a harrowing experience for students.  For many, this is the largest purchase they have made in life thus far.  The process can be confusing and frustrating; especially when their life situation requires that they obtain records from other individuals.  A large dose of patience and encouragement will go a long way in their Financial Aid experience.

In evaluating the new compliance regulations, I wouldn't necessarily regard them as "tougher".  I regard them as "fairer".  I have been in this industry many years and I have seen many students make poor decisions based on what a "slick salesperson" told them.  And unfortunately, prospective students many times didn't ask the questions they should have in order to make an informed decision.  By requring schools to 1) state only accurate information that is 2) backed up by quantifiable data, both the school and the student wins.  And isn't that the purpose of our business anyway??!!!