There is no doubt in my mind that the Student IS the customer. That said, that student is now a more informed and demanding customer. With more options for learners emerging every day the student has more choices for their learning. With more choices, students become more demanding. As learning get more flexible (asynchronous learning) and personalized, todays student expectation for flexible and personalized learning increases. The question stands, however: “Is the Customer always right” As a former Hospitality professional, and a current Hospitality educator and administrator the answer to that is “No”. In order for our product to be… >>>

As professionals, we need to Provide customer service to customers and partners. Our challenge, that we need to meet daily, is we have multiple customers and partners. The student is our customer. The school is our partner. The support departments within the school are our partners. Like it or not, Accreditation agencies and the DOE are our partners right now. If we work for a private school, the stockholders are our partners as well. We have to meet the needs of partners and customers. However, sometimes the need, wants and demands of those different groups are in conflict with each… >>>

To properly create an online course requires a great deal of time. All the materials must be reviewed and posted. In addition, the links must be created and materials organized. The good part is once the course is created, it is there. All it requires is some basic maintenance. Most platforms allow you to copy over a class. This is excellent. Copy over, check for accuracy and then add/update materials. If you are fortunate enough to teach the same online class multiple times, this get easier and easier and the student enjoys a robust online class with quality resources! To… >>>