Talia Belsky

Thank you Chyrl, From what I understand, creating a protocol of what a qualified is, but being flexible to accommodate those students who need advice from the financial office in advance would be the best customer service the college could supply.

In regard to "After the Admissions Department has qualified the prospect and laid out a program of interest, the next step is to get the prospect in front of your Financial Aid Officer within 48 hours." , at what point would you consider a student "qualified"? Our Registrar gets many students asking for a financial plan before they even complete an application to determine if they will eligible for financial aide and therefore worthwhile for them to apply? Is requesting a full application before forwarding information to the financial office considered proper customer service?