Having resources that are organized and readily accessible to veterans is helpful.

Veterans may find it challenging to network, so you want to help them approach from the perspective that they are building a team.

It is important to know how to provide guidance to military veterans in regard to helping them find civilian work. Their job title may not convey their roles and responsibilities. 

Really getting to know veterans and by using active listening and open ended questions will help you better understand them and the unique experiences and knowledge they bring.

Students with a disability should have equal access as others and anyone who wishes to help the student, should understand their role and refer the student to someone who can assist them. Otherwise, it could be a potential liability.

Ending class early can potentially cause the institution to lose credibility.

Building credibility can be done in different ways so that the students feel comfortable and less anxious about the first day of school. You want them to leave orientation feeling excited and like they are part of a community.

An intelligent heart is not just about having the knowledge and skills, but wanting to help people be successful.

The students are also customers and each department in the institution plays a role in providing them with excellent customer service and helping them thrive.

We should model the behaviors we expect to see in our students, mentor, and monitor by checking up on them periodically. This has been shown to increase retention.