About me
Margie Carter
Activity
Discussion
Good refresher on how important it is to "hit all of the hot buttons" when leaving a voicemail message.
Discussion Comment
I like the approach of building rapport with the student, but before I give them the information they asked for, I think it's important to find out more information about them so that I am not giving them erroneous information, that may confuse them, or not be relevant to their specific situation. So, the transition usually goes more like this, "So Susie, may I ask you a few questions, so that I ll know how to best help you?" The reason I feel this is so important, is because many students have specific questions concerning transfer credits, tuition, length of… >>>
As a DOA, responsible for training and managing admissions representatives, outcomes & customer service, this would be a great training tool for admission's teams. When we don't understand these generational styles, it is easy to judge a prospective students intention or motivation. I believe this training would help to conduct interviews with potential students to not be confrontational or uncomfortable.
As a Director of Admissions at a post secondary school in FL, I found the compliance course an absolute necessity. As a leader teaching others how to interview and enroll students, as well as how to represent our organization, it is an impossible task without the proper tools. All of my representatives have also been required to take this course and will be required to take ongoing courses to further their development in their profession. With the recent and ongoing regulatory changes in our industry, it is our responsbility to make sure our representatives are kept up to date and… >>>
Discussion Comment
We've found that a written policy and checklist to define which documents are required to be in a student's file is helpful. Each admissions rep is given a flow chart illustrating where the paperwork goes, at which stages of the enrollment and financial aid process. Each representative is also responsible for keeping copies of files for each student enrolled, for a specific period of time.
End of Content
End of Content
I actually realized how well I do learn with a topic like this online. I was able to stop & make a list of my goals; prioritize them; identify the tasks; prioritize them, as well as time to & give some thought to why I procrastinate about certain tasks. I like not being rushed to complete my training; as some things are easier for me to assimilate if I can actually implement them into my life as I'm learning about them. I like the self paced aspect of online learning.