Linda Arredondo

In this module, I learned student retention is at least as much a function of institutional behavior as it is of student behavior. In addition, students are not customers in the conventional sense; therefore, we as the faculty and staff are responsible for helping students. Building strong working alliances with online students is fundamental; and increases positive student outcomes.

In this final module, I learned effective online facilitation should engage, guide, and motivate learnerss, and provide a safe and conducive environment for learning. Therefore, criteria must used as the basis of a framework for measuring growth-- rubrics are a key component and assessment tool-- and provides the instructors with the opportunity to assess students' work consistently and more easily.

As an instructor, understand the differences between generations; and build a viable learning community. Furthermore, personalize the environment, encourage introduction, provide timely feedback, and establish clear guidelines for participation.

First and foremost, setting the guidelines for communication and/or communication code of conduct helps the student understand the communication rules & consequences. In addition, through organization, students can find the communication areas; and therefore, become familiar with them, and eventually the process becomes transparent.

I learned the three categories:

• small group or one-to-one meeting software
• large group meeting software
• social networking sites  

The tools to accommodate each group:

Small Group: Email, FaceTime, Text messaging, Teleconferencing, Telephone, and Voice over Inernet Protocol (VoIP)

Large Group: Adobe Web conferencing, Blackboard colloborate, Google Hangouts, Skype, and Zoom                     

Social Network Sites: FaceBook, Flickr, Instagram, LinkedIn, TikTok, and Twitter

Match the technology communication tool to its appropriate function-- to ensure the message can be conveyed effectively between (I2S), (S2I), (S2S)-- and look for technology communication feedback: formative /summative.