Great information on what to do when stressed. Stopping what your doing and breathing before making any decision is a great way to ensure you make the correct decision. 

There are a lot of unique methods of engagement that I never thought of using before. I will be looking more into what I can implement into my current lectures to have better student engagement.

There are a lot of resources that I have never seen before. I want to look more into these and see how these can implemented into my current lectures.

Having a customer service strategy for the business will improve customer satisfaction.

Having all of the staff go through good training over customer service will allow us to provide better services for our internal and external customers.

For a business to become successful we need to have our customers as our number one priority. We also need to be a personable as possible.

All employees that have and follow the same mission will ensure we have the best customer service possible for our students. This allow us to have a better chance in student retention.

As an instructor our job is to be their mentor. If we set deadlines we need need to uphold them and meet them. This will show them importance of deadlines. We also need to demonstrate how to prioritize tasks and explain this so they can be the most successful as possible. We need to do all of this with a positive outlook and give reasoning as to why and how this will benefit us in the long run to meet our end goals.

As an instructor our job is to model success. If we have a positive attitude and outlook on the business and course they will also have the same positive outlook on the same. Also keeping the classroom lively will help them want to come back everyday.

The students are our customers and we should take essential steps to ensure our customers are as successful as possible and have a great experience. We need to be aware that not everyone that comes through our program has the same HABE's. We need to ensure that we continually motivate them to continue their education and help them through whatever challenge they face as a student to ensure they are as successful as possible.