I'm always reassuring students that additional help is available. We frequently schedule one-on-one help sessions so each student knows that they can get individual help, if needed. Every student is important to us, no one is "unimportant".

Student retention is the responsibility of all staff members.

Learning the art of asking great questions helps you identify the prospect's wants, needs, and challenges sooner.

Don't forget to always ask for referrals! 

Practice validating, normalizing, and neutralizing!

Identifying the challenges to your prospect's enrollment is important so you can suggest potential solutions.

I learned that establishing a framework ensures all relevant information is covered. A framework can prevent admission reps from appearing scattered and unfocused. Frameworks prevent pre-conceived notions about prospects.