John Bart

Students are customers, but not in the same sense as business customers. Instructors must be attentive to students' concerns, but always remember the task at hand: education. 

Being aware of the factors that impact adult learners is very helpful for retention. The reasons why they enroll and drop out are different than the traditional student. Addressing these in the classroom and the institution will help with retention. 

Portfolios and Skill Badges set students apart from other potential new hires. They show the student what they have accomplished and created value for themselves. What students post on the internet is important to potential employers. 

Asking for student support with technology is a great tool to develop an openness and rapport with the students. 

Students need to feel the instructor has their back. Instructors need to ask for feedback. Student input provides student buy-in. 

Student investment requires students to think that there is more than just learning the subject matter. The instructor must paint a broader picture. Connect the dots. 

1st week sets the tone. It helps the student decide whether they will return for week 2. Late enrollees should receive the same info that others received during orientation. 

Having the faculty present during orientation is a must. Allow the students to get to know the faculty. This interaction is beneficial for both parties. 

Orientation should not be just informative; it must be fun.  Have students meet other new and current students. Relieve some of the anxiety.

Being aware of student expectations when they enroll is very helpful. The Value Equation says it all.