Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

K.C., These are all great suggestions and show great awareness on your part. What do you suggest as a tactic to discover these differences? Dr. Jean Norris

What knowledge, skills and abilities are needed to lead a successful admissions team in this confrontational environment?

Any ideas on why this is and what needs to change?

Interesting question.  Are you suggesting we could learn from other sectors that recruit consumers?

 

Rick, That sounds like great customer service. I'm curious about what you think the impact on the student in your office would be if you let the call go to voicemail? Dr. Jean Norris
Jennifer , It sounds like you are providing great customer service. I am curious, what kind of impact do you think it would have on the student in your office if you let the call go to voicemail? Dr. Jean Norris
Hi Bruce, Can you further discuss what takes places after the calls are screened by the Receptionist? Dr. Jean Norris
Nichole, Modeling positive body language is a great place to start when you begin to build rapport, especially if you sense that the other person is uneasy or nervous. Modeling positive behaviors can help put the other person at ease. Dr. Jean Norris
timothy, Wow you are imaginative! Thank you for the "visual" description. Great job. Dr. Jean Norris
Again, Thacha, great awareness. Keep up the good work! Dr. Jean Norris

End of Content

End of Content