Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Danielle, That sounds like a great plan. How do you know the student does not mind if you answer the call? What is an example of what you say to them? Dr. Jean Norris
andrea, That is a good point. You can help the student, non-verbally, adjust their body language just by modeling positive body language. What would happen if you were to mirror the negative body language being conveyed? Dr. Jean Norris
Jeff, Great point. How do you suppose an employee could find the motivation again? Dr. Jean Norris
Jeff, We agree! Thank you for sharing in the forum! Dr. Jean Norris
Teri, These are all great questions and sounds like they might elicit a lot of information. How could you rephrase your why question? Why questions can sometimes put people on the defense. Dr. Jean Norris
rosaura, Great awareness! If you are building great rapport with your face-to-face, best not to interrupt it! Dr. Jean Norris
Rachael, Great awareness. How will enhance your phone conversations? Dr. Jean Norris
Rick, That sounds like a terrific strategy. What are some of your "value statements"? Dr. Jean Norris
Michael, Great discovery. What are some other questions you can ask to uncover a prospects hesitation? Dr. Jean Norris
It sounds like you and your partner have a great plan, Sally! It is great that you are aware of how you answer the phone, and the importance of giving each person on the phone your undivided attention. What are some specific things you will do to improve your phone calls? Dr. Jean Norris

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