Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Sharing Expertise with your Prospective Student

Great, Charlene! Guiding the prospective student to their own best decision is key! Thank you for your post! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Empathetic Listening

Exactly Ricardo! Listening with your eyes is a big part of empathic listening, as is listening with your ears and heart. It takes all three for true empathy! Thank you for your post! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Addressing Difficult Challenges

Charlene , Thank you for sharing your challenges. Perhaps a thorough exploration of the prospective student's goals and current situation will help to narrow their choices. If they discover first what they see themselves doing and are able understand what they need to do to make it happen, it may clarify the situation for both of you! Keep up the good work! Dr. Jean Norris

Dr. Jean Norris

Blog Comment

68% of Inquiries Won't Show - Now What?

@stimmons123 :Great points! So now I ask...what is the goal of getting in touch with them?

Dr. Jean Norris

Blog

Innovative Leadership in Higher Education

Calling all leaders (or those who seek to lead)....we need you now! Tremendous change in the sector calls for new ideas; innovation and the ability to move people forward. Doing the same thing over and over is ridiculous and we can see where it's gotten the sector.

What skills are needed to lead the career college sector forward?

Dr. Jean Norris

Blog Comment

Is the Role of Admissions More or Less Stressful than in the Past?

Well...I'm hearing that the profession needs to change the extreme focus on enrolling students over all else. For some admission professionals this is all they've ever really known. For others....it's naturally how they've done it for years anyway. Stress is different for each person so I'm curious how those in the field are feeling. Change can be hard....even good change.

Dr. Jean Norris

Discussion Comment

Empathetic Listening

Jose, It is important not to pass judgment. What are some other attributes you acquire that help to keep you empathetic? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

"Listening" for Non-Verbal Communication

Jose, That is correct. How do you use these clues to help connect with the student? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Beneficial Questioning Techniques

SUHEILY, Great awareness! Have you found positive results from using this technique? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Sharing Benefits from the Student's Perspective

Deborah, That is a great approach. Do you find you are able to get more information from the student throughout your interview? Dr. Jean Norris

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