Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Daniel, Excellent point! Thank you for sharing. Dr. Jean Norris
Liz, Very true and excellent point. Thank you! Dr. Jean Norris
David, That can pose a problem. What are the tools you use to meet this challenge? Dr. Jean Norris
LeAnn, Thank you for sharing, very good ideas. Dr. Jean Norris
LeAnn, Open ended questions are great to gather information. Why questions can sometimes put the student on the defensive, so how can you reframe your why questions so they are not potentially putting the student on the defensive? Dr. Jean Norris
LeAnn, Undivided attention is so important. I want to make sure I understand, even when a call is transferred to a representative, it does not get answered if the representative is with a student? Dr. Jean Norris
Tammy, Very true. What kind of reflection do you feel it puts on your institution as a whole? Dr. Jean Norris
Tammy, Those are great ideas. How does talking to these individuals help to make a memorable tour? Dr. Jean Norris
Tammy, Isn't it? How come attitude is one of the most important, do you think? Dr. Jean Norris
Pamela, Great! You seem to have experience with this, will you share? Dr. Jean Norris

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