Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Deborah, All great materials! Do you customize the information to the student before you send it? Dr. Jean Norris
LeAnn, Excellent! You hit on a key point there- positive body language. Always keep it positive- nicely done! Dr. Jean Norris
Asmir, Great awareness! It becomes easier to change something when you are aware of it, great job! Dr. Jean Norris
LeAnn, That is an interesting perspective! As you said, the conversation does not always go as planned. How can you change the way you are currently doing things to adapt to the student's needs? Dr. Jean Norris
Tyler, Great! Do you feel that you are heard? Dr. Jean Norris
Tyler, Excellent! That is exactly correct. Asking questions and allowing the student to inform you is key. Nicely done! Dr. Jean Norris
Deborah, Definitely; however you mentioned that the caller loses interest. So, what tools can you provide your receptionist to keep the meeting positive long enough to transfer the call to an admissions professional? Dr. Jean Norris
Stephany, Asking the FA representative for assistance is key, as well as compliant. Informing the student of scholarship opportunities, grants, different kinds of benefits is great customer service. Leaving the details up to the FA representative is the best practice. Dr. Jean Norris
Tyler, I like where you are headed! How would allowing the student to tell you more about themselves help you in giving information? Dr. Jean Norris
Mary, That is a great point. Each situation calls for an evaluation of what steps are needed to move forward. Dr. Jean Norris

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