Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

Hi Shelly. Your post actually made me laugh out loud. I'm so happy you discovered the one little "tweak" that could make a big difference.

Dr. Jean Norris

Discussion Comment

The impact of the situation

Absolutely Donald! As a leader having the ability to read the situation and the tools to choose from to react are essential to success. Great insight!

Dr. Jean Norris

Discussion Comment

Your Frequently Used Materials

Yes, it is important to get the prospect on campus, Marc. However what do you do when they aren't showing up? What kinds of materials or "tools" do you wish you had to reach people who can't/won't come on campus?

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

It seems as if you've gained some great insights, Marc. Being more clear and setting clear expectations will do a lot to improve performance.

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

That's a good one, Marc. A lot of people fall into this trap. Again...awareness of what you are doing is the first step to improvement. Congratulations!

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Hello Marc. Great response AND awareness. Sometimes a caller can bring us down but that "tweak" will help you gain the extra 10% that could make all the difference.

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Hi Diana. Very interesting that you realize how your tone, pitch, pace, and even smiling can be "heard" over the phone. That's wonderful insight! I'm curious, how do you manage being friendly and professional when prospects just want information over the phone and don't want to come in. You know what I mean? Like the questions and comments like, "Just tell me what it costs."

Dr. Jean Norris

Blog

Changes with Today's Student?

I hear a lot about how today's students are different and how our typical admissions processes sort of "miss the mark". Any thoughts on this?

Dr. Jean Norris

Discussion Comment

Improved Communication with the Generations

Great point, Christine. I'm curious however, are there times when the Millennials should follow the lead of other generations, too? For example, I sometimes hear Baby Boomers getting frustrated by the assumption that Millennials don't work as hard and want everything handed to them. Or should we all just accept that's how they are?

Dr. Jean Norris

Discussion Comment

Collaboration at Your School

Hi Christine. Sounds as if you are a member of a great organization. As a team member, you play an important role in that success, too. Everything you mention: common goals, mutual respect, working out issues, and constructive criticism are all important to team success. So given this understanding, what might you do differently than you have in the past? Or, what might you add to what you're already doing to make collaboration even better?

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