Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Improved Communication with the Generations

It sounds as if you work with a variety of generations in the workplace. Now that you've picked up some knowledge on how each generation is unique, how specifically will you use what you've learned to improve communication?

Dr. Jean Norris

Discussion Comment

Reading People

Great observations, Irene! It appears you are looking (and listening) for the real messages being sent from your students. If you see that they aren't interested, what can you do?

Dr. Jean Norris

Discussion Comment

Your Phone Personality

It sounds as if your phone personality is a great mix of listening with intent vs. being distracted. That's very important and usually is quite distinguishable from the other side of the phone. I'm curious though, how will you know the best option for the student?

Dr. Jean Norris

Discussion Comment

Work environment and motivation to lead

It sounds as if you've experienced some of the fallout from poor leadership. Even though it sounds unpleasant, the good thing is you seemed to have learned a lot from this experience. What might be a way to counteract management's actions to build a team and motivate them in a single direction even when not in charge?

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Very good observations, Sarah!

Dr. Jean Norris

Discussion Comment

Communicating with Groups

I'm seeing two things here that you do, Sarah. First, it appears you read your audience. That's excellent and so important. The second thing is you react to the signs by doing something differently. If they aren't responding, you use different "tools" such as hand gestures, eye contact and smiling. Question is how do you know when it's working?

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

Great insights, Allan! Sometimes we forget what it's like on the other side of the phone.

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Which obstacles are most difficult for you to overcome on the phone and how do you plan to improve your response?

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Yes, distance can definitely be a callenge to coming in for a visit. Your approach is quite interesting, too. I'm curious how you know which features and benefits to provide them in order to increase motivation?

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

These are very interesting questions Allan. What information does this provide you?

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