Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Best Practices for Taking Notes

Great idea, Greg! Thank you for sharing your best practices! This technique also allows you to summarize important information and check for understanding before moving on. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Working In the Funnel Frame

Christina, Thanks for sharing! You are absolutely right that active listening is key when using the funnel frame, as is asking the appropriate questions to keep the conversation moving toward a productive goal. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

"Listening" for Non-Verbal Communication

Joelle, Thank you for sharing the story about your colleague! It is indeed a great example of the importance of non-verbal communication. How do you react when you're faced with a student whose non-verbal communication contradicts their spoken word? Do you have any successful techniques for getting to the truth of how the student is really feeling? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Were you really listened to?

Adrienne, Thanks for your post! It is really amazing to have a great listener in your life, isn't it? How can you take those traits that your friend demonstrates and use them to improve your own listening? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Empathetic Listening

Excellent, Salma! It's so important to give the other person all the time they need and to maintain eye contact. Complete focus on the other person is essential in empathic listening. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Great question, Aaron! The important thing to keep in mind is that it's all about the prospective student, not about you or your school. If you keep the goals and needs of the prospective student foremost in your mind throughout the conversation and guide them to their own best decision, the shift from "sales" to recruiter will be much easier. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

Sarah, It sounds like you're concerned about interruptions, which is great! How do you think prospective students feel when their conversation with you IS interrupted? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

Thanks for sharing, Eric! Thanking the caller is the perfect way to begin your greeting. A friendly and upbeat tone also make the caller feel welcome. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

Thanks for your post, Carrie! Building rapport and trust by asking questions and getting to know the prospective student is a great way to start a call. What techniques do you use for using what they've told you to customize your information-giving? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Reading People

You're right, Abdul! Being able to read non-verbal communication clues gives you insight into how a person is really feeling. Many times the spoken word and body language contradict each other. Have you every had someone tell you they are fine, but their facial expression and posture tell you differently? How would you respond to such a situation? Dr. Jean Norris

End of Content