Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

The Admissions Professional's Code of Conduct

Great awareness Iza. With so much information at the fingertips of every prospective student through the internet and smart phones, our school is already transparent. The role of the admissions professional is to continue that transparency throughout the admissions process. Knowing good open-ended questions to follow up a tuition response is the perfect approach. You can also follow up with the simple question 'Is that what you expected?'. The only responses can be yes or no and at least you know which direction to go with the open-ended question that follows.

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

That's awesome Theia! Sometimes when we mix things up a bit we get different and better results! Thank you for your post.

Dr. Jean Norris

Discussion Comment

Deciding to be a manager or leader

So true Monica, the leaders tend to make their way up the channel and often quite quickly. When an individual demonstrated true leadership qualities like those you mention, the organization should take notice as these people can help the organization to grow. Have you seen people within your organization move up the leadership ladder?

Dr. Jean Norris

Discussion Comment

Sharing Benefits from the Student's Perspective

So it looks like you're spending a good amount of time focusing on the students' goal to identify the gap in between where they are today and the goal. Great approach! How do you think this approach helps your students?

Dr. Jean Norris

Discussion Comment

Questions to Explore the Environment

Great question Kristin! Your students are the expert on their lives and when they can answer a question like the one you present you have the opportunity to show your expertise about your school and how the attributes can benefit that student based on their response. Thank you for your post Kristin!

Dr. Jean Norris

Discussion Comment

Your Tips for Making Calls

Theia I'm glad you bring up the subject of taking good notes because you never know when that prospective student may be ready to visit the campus even if they didn't in the past. How do your students react when you remember the information they presented in the past?

Dr. Jean Norris

Discussion Comment

Communicating with Groups

The practice of doing a recap is such a great tool for delivering a consistent message and for making sure everyone is on the same page. What do you do if you find that you're not on the same page? How do you bring the group back on track?

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

Great insights Natalie! Taking the time to be aware of our opportunities and then trying new techniques can help us improve our overall communication. Let us know how your new skills work out for you!

Dr. Jean Norris

Discussion Comment

Overlapping Styles

That's a safe approach Felicia. How do you customize your approach once you learn more about the other persons communication style?

Dr. Jean Norris

Discussion Comment

Deciding to be a manager or leader

Well I'm glad I read this post before responding to the other! Great awareness Alex, I'm glad you made it through the entire course and see the benefit of having both management and leadership skills to be successful. Dr. Jean Norris

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