Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

"Listening" for Non-Verbal Communication

Christina, Excellent observations! It sounds like you recognize the importance of non-verbal communication when working with your students and adapt your approach accordingly. Thank you for sharing! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Tips for Making Calls

Iza, Great tips! Thank you for sharing your best practices for making calls. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

Thanks for sharing, Sarah! These are great questions for eliciting information from prospective students. However, I encourage you to be careful with "Why" questions. They tend to put others on the defensive. How else can you phrase your first question without using "why?" Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

Eric, Thanks for sharing! It's wonderful awareness to realize that you need to work on eliminating the filler words. Kudos to you for working to make it happen! I think you're right that comfort with the information you're giving will build your confidence and make the filler words go away. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Iza, The mirror is an excellent idea! It's a great reminder to keep smiling and conveying your positivity. Thanks for sharing! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Thanks, Carrie! Understanding that the student has taken a big step is great awareness! What specifically do you say to put them at ease and make them feel good about their decision to call? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Reading People

Esteban, It's great awareness to realize that you need to focus more on body language. Many times a student's non-verbal communication and spoken words contradict each other, so it's important to watch their body language to determine how they are really feeling! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Thanks, Esteban! It's hard to maintain 100% focus when there is so much going on around you. It sounds like you're able to tune out the distractions and concentrate on the student, which is great! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Thanks for posting, Esteban! I'm a big advocate of modeling positive body language to put the student at ease. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Janet, great point! Thank you for sharing! Dr. Jean Norris

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