Having a relaxed and comfortable demeanor can help with effective listening.

Overtaking happens when you prepare your response before the speaker finishes, which prevents you from fully listening and understanding their message. To improve communication, you should focus on truly listening and avoiding premature responses.

I learned that the use of negative words in questions can harm rapport and make the other person feel defensive or discouraged. Most negative questions are accusatory, so caution must be practiced and should be avoided. I can apply the concept by rephrasing my questions to be positive and open-ended, so they can promote collaboration and understanding.

I learned that closed-ended questions provide brief, specific answers and help clarify, verify, or control a conversation. Open-ended questions encourage detailed responses, promote understanding, and allow deeper insights. 

energy and attitude are partners and we need to learn from that so we can ride them both together

learn and grow from my feedbacks weather it is good or bad

knowing your purpose in your job role to help open students up to find their sense of purpose in life so they may have a path to follow and feel a sense of full-fillment in their life.

Positive attitude is infectious aura that helps friends and colleagues feel good being around you to learn more in what you may have to offer. Which helps them teach and be a pleasant person to be around for the students.

great concept of VALUE=BENEFIT-EFFORT-RISK-PRICE