Even though its E-learning instructors should treat it as in person and introduce themselves. Develop trust and report. 

You cant just jump into teaching a course online even if you have taught it in person, must become familiar with the course platform and options.

Shapers, coordinators and plant are all essential rolls and aspects of teamwork.

Conflict isn't inherently negative; it can help support and provide long term success.

All individuals are just that individuals not everyone falls into the generalizations of generations.

Generalization doesn't seem to apply to generations in the real world.

Avoid using any one size fits all tactics, keep a checklist for the enrollment process and timeline, use any forms of follow up possible including social media, make sure to space out follow ups accordingly etc.

Avoid using the one size fits all strategy, use an enrollment checklist. 

"tip of the iceberg" there's no way to truly know what's going on in the students life so its important to formulate and ask the correct questions.

I learned for admission professionals product knowledge is only 10% of the key skills needed.