Eric Zeigler

I think we may be too focused on our goals and not on the students unless we remember these things. 

Context reframing allows you to change the perception of a situation. By taking the negative experience and reframing it in a way to allow the students to see underlying opportunities.

I learned that I need to move beyond listening for facts or other things I feel are relevant to listening to the person. 

I learned that paying attention to body language and not just the words people use can help you make a deeper understanding and impact with the client. 

I learned that because of the limits of certain forms of communication, I need to take some steps to ensure that I am effectively communicating what I need to in a way that is of value to the receiver by taking certain steps especially when not doing face to face communication.