active listening is a crucial component for effective conversation

The attributes of great listeners and being intentional

Talk LESS- Listen MORE. 

It can make a tremendous difference

It's crucial to hold meaningful conversations and to be curious

There are several types of tests that help evaluate students in different ways. the 5 C's are a great reminder. 

Performance measurement is crucial for the instructor to be able to gage whether actual long term learning and retention is happening. 

effective use of questioning technique can greatly enhance learning and give the instructor a baseline of where students are at. 

focus on different learning styles, partnering, peer learning- all great student engagement tactics. 

The attitudes of any instructor gets reflected in their students because students follow the instructor's lead.  balance is important to be fair and be empathetic  but don't get sucked into their issues. 

engaging students is a group and individual task for instructors. Holding accountability by providing feedback is critical to students and can be a high motivator.