Listening with the intent to understand is called empathetic listening. 

Appreciative inquiry gives people a chance to be heard. It can generate opportunities for people to dream and share their dreams.

Kinesthetic learning involves physical experience touching, holding, feeling, doing, all those practical hands-on experiences.

People with a strong ability to self-regulate can motivate themselves and others around them. To show empathy listen wth your eyes, ears and heart.

Anyone can become a leader, once the put there mind to it and prepare themselves.

I have learned that the industry changes on a dailey basis

I learned about leadership impact .

Managers, Administer, Control and Maintain.  Leaders Develop and Innovate.

Managers and Leaders are different.

You must be a good leader to manage.