To make the finance department and other departments more accessable when students are at school especially the first week or two of class. Having current students at orientation is also a good idea. New students will probably have a better comfort level after speaking with a current student.  

Open and closed ended questions are very important to the questioning process. Open ended questions prompt a person to provide thoughful and possibly embellish on the information he or she is giving.

Closed ended questions are used more for clarification or to end the conversation.