Aileen Paez

Thinking about listening as an "active" rather than a passive act is important. I thhinnk many people believe that if we are completely quite then we must be listening, but things like viaulaization, or paraphrasing can really show the other individual that we have truly listened

Stephen Covey is so right in that often people listen just enough to respond but not to seek understanding. I also really want to start applying great listening skills like" curiosity, patience, respect, empathy and humility"

Calrification is key, where it reframing the question or using a metaphor

The attributes of a powerful question were a good review to having the beginnings of questions written out. What I found interesting was the engaging versus disengaging questions. Had not thought of it as looking at the question from different perspectives. 

I realized that as a health care provider I am so cognizant of HIPAA,but was not as diligent with FERPA. I agree everyone should be asked to take this course

I agree with a lot that is on here. although i think we are all familiar with what our retention problems are, we as a staff have to be comitted to the student and be on the same page. There are obviously different levels of imvolvement from each staff member, but that general commitment is what helps.

I like your ideas about leaving phone behind. I always expect my students to do active listening and i don't always practice what I preach

This most certainly works best in my classroom as students tend to recall live "patient" examples better. I am also able to have the time to use examples in my teaching if i "flip the classroom" beforehand