So far I am going to be looking at having our certificate courses autogenerate a certificate upon completion to expedite the awarding of the certificate.

An organization needs both a strong leader and manager to be successful.

It is important to have a leader set the goal and the manager to help the team obtain it.

It seems there is some confusion over the leadership and management roles with several myths surrounding both.

It is all in the way we treat students and set processes in place to ensure that treatment is outstanding!

I never thought of seeking complaints as part of customer service!

Students are critical to our success and we need to treat them as such. The more we assist them throughout their journey, the more they will have positive memories and pass that on to future customers.

I have always heard its not what they did for you but how they made you feel. You make a customer feel valuable and they will be.

Both the students and internships supervisors feedback can be instrumental in making positive changes to the internship as a whole.

Students that are made aware of the expectations beforehand will be more successful and it is more beneficial to the student and internship site.