I have learned that customer service is essential for every business, its the new marketing of today and it makes economic sense. 

The process starts with admissions, the way they present the program with the potential students. The orientation is essential to get the student ready for the training. Those two areas are important for the school and the students. I would like to see some type of entrance exam so I could have a better understanding of the students' academics which will help me prepare my classes where that student can learn as well along with the others

Its important to have faculty members involved with the orientation to allow the students to recognize who they are and their reasons for being at the school. 

Taking this course changed my perspective about the reasons behind the orientation. It is time where students learn about the expectations and should also provide the students with motivation. 

The student's expectation is important for the school in general to be concern about; however, the expectation needs to go both ways, it's the only way a teacher and students can work together to make help the student succeed in the course. 

I've always felt that intervention is a way to help a student progress. If a student is not progressing, then the instructor has failed to do its job. Adult students many times its the motivation; if can't see it then we need to dig a little harder until; we see it. 

In this course I learned that stress and attrition could go hand in hand. If students have no idea how to handle it, eventually they will withdraw from the course. Because of this thought process, I've learned to get the students involved in the class to help them from entering that stress/attrition phase in class; its been helping students stay focus and complete the courses. 

Through this exercise, I realized how important it is to prepare and plan for classes to provide the students the best quality of training they could receive to maintain retention. I have heard stories on how students withdraw from courses due to lack of learning, lab exercises and poor presentation of the lecture. This block of instruction has help me re-evaluate myself so that I can see the areas I need improvement in to be able to perform and maintain retention in the class. 

This idea has helped me get through my students. I utilize PowerPoint presentations along with videos during my lectures to help them develop a better understanding of the topic, it shows when they do hands on and gives be a great feeling to know they are actually learning something new. 

I learned a lot about this motivation, not just about educators, but about any role where people guide, train or influence others, including my own work training helpers and apprentice in the plumbing trade.