<p>Hello Everyone, Another way that we can perhaps enhance the service experience and also to perhaps show them we care is to respond even faster than 24 hours to their inquiries. I think that this leaves them with a WOW effect, in which they would certainly want to continue with us. I have seen how retention rates in my courses manage to stay above 90% due to this.</p> <p>Regards,</p> <p>Marco Albarran</p> <p>&nbsp;</p>