<p>Cindy,</p> <p>Your post contains great information.&nbsp; I have seen ineffective hotlines that did not follow the practices you outlined.&nbsp; I believe the biggest problems have been:</p> <ul> <li>Hotline implemented&nbsp;only to impress students, staff, and especially regulators and accreditors.</li> <li>A hotline that is poorly communicated will quickly be ignored.&nbsp; Stakeholders need to have some kind of feedback on the use and responses from the hotline(i.e. # of items submitted and replied to&nbsp;for each month),&nbsp; to avoid the negative perception of <em>don't use the hotline...it won't do any good...</em></li> <li>Campus leadership need to be communicated with and involved in the submissions to the hotline and corresponding responses, while still protecting anonymity and confidential information.&nbsp; If the campus leaders aren't aware, they will be less likely to promote the hotline among students and staff.</li> </ul> <p>&nbsp;</p>