Very good  and helpful information.

Very interesting, informative and helpful.

I recently started working in Financial Aid Office and everything in this module is very important to me.

I have learned that to run a successful financial aid department you must take action, timeliness, accuracy and service is of the most importance.

Communication and teamwork between admissions and financial aid is key in order to stay in compliance with rules and regulations governing the use of federal funds for education. 

It is very common for a lot of parents not wanting to disclose financial information thinking the student is already considered an adult. Once they know about how this will affect the financial aid for their kids, usually they change their minds and disclose the information needed.

It is very important to not only request the documents needed to clear a C code, but also check the dates and type of document provided by the student.

A good practice to complete a FAFSA verification as soon as possible when the student or parent cannot use the IRS DRT, is to ask them to request the IRS tax transcript as soon as the ISIR is received with the verification flag. 

It is so important that a financial aid person learns how to assist students with any special circumstances so they can still complete the FAFSA and be qualified for what they are entitled to receive regardless of their particular circumstances.

l learned the importance of providing exceptional customer service. I also learned to ensure the FA office gets at least two audits annually. We should not only depend on FSA auditors because they can also miss something. To consider outsourcing for additional auditors for compliance purposes. As an FA Associate Director, I must review my staff files for corrections and ensure they receive adequate training.