It is important to develop a relationship with the student and ensure that their needs are matched with the qualities of your campus or school. Listen and try not to be pushy when helping them through the process. It is important that they be guided to their decision and not pushed with little regard to their needs or concerns. 

It is mind blowing the percentage amount for attitude, and how it compares to the percentage amount for product knowledge and sales that an individual will need to possess to have a successful connection and/or confident conversation with an individual in this industry.  

Learned some factors that display poor listening techniques and skills and the effective ways to identify and correct the behaviors associated with them.

Being able to have a better understanding about the different principles of communication and how they may help or hinder the developing relationships with prospective students. Also, realizing the impact that effective communication has on the interpretation of the conversation or meeting with prospective students and others.

It is important to offer the most tuition help available and be honest about the options when the options might be limited. Having a leadership role incorporates supporting the student which in turn makes them feel comfortable and content to refer the program to their peers.

Having a personalized tour while being as helpful as possible to how the programs being discussed can benefit the students. Students may not always feel as though a program is the best fit for them but having the opportunity to lead them into the direction of a program can possibly have them re-think their decision.

The difference between focused listening and global listening made me understand how I should apply group listening to students. Focused listening can simply not be good enough to understanding a student because can lead to biases of wanting a conversation to head a certain way, perhaps to get to a point to end the conversation rapidly.

I have learned of meeting a student eye-to-eye on their goals so that they have an experience that would motivate them to be more invested in their learning experience and in turn, this is good for the organization.

I had never considered the various roles that team members play.  I wish there were printable quizzes or team building activities that that were provided to help teams find out who finds which roles most relateable.

What I am happy to realize is that for the first time professionally I actually work in a really great cohesive environment for collaboration.  It really does come down to the people as a team working towards the goal and not for the specific interests of any one person.