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The key takeaway is having an awareness of self; actions, behaviors and attitudes. An ongoing process. 

A big component of success on any level is truly understanding and effectively guiding-directing self. 

There is a difference between listening and really hearing what someone is saying. 

I found Dr. Belbins three categories of team roles and "allowable weaknesses" to be enlightening and provided a positive and thought provoking insight into the 'inner' workings-needs of a team. The whole idea of "allowable weakness" within the dynamics of a team is realistic and proactive. 

A reminder to us all to be a bit quicker to listen and slower to speak. 

An understanding of generational differences can reduce misunderstandings and miscommunications.

This is definitely an area of 'ongoing' assessment and improvement for me. leaving effective voicemails is truly a skillset-tried and proven. Perception is absolutely everything! I have (and vow to never again.) "...viewed (voicemails) as the ultimate gatekeeper; an alternative is to view it as the ultimate advertising vehicle." as stated in this section. Unexpected good read!

'Overcoming Obstacles' introduced a strategic approach that I really-really like "...outweigh, clarify and weaken" which can be respectfully used in almost every situation; in a manner that shows personal interest and compassion. Great approach! Also, I noticed this statement which speaks for itself "...be persistent – you can never lose a student until you decide to quit." Ownership.

Good information. 

It's building trust as you go through the sales process. Understanding their "Why".

Then that "why" will be our focus and motivation for each conversation leading to enrollment.

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