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Yes it does, it can draw attention and remind people that you exist

Genevieve, These are wonderful questions to help you and others better understand where there are underlying issues in the process and then to identify how best to proceed....
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What a great section! I am very fortunate to work for a campus that does not have high turnover. However, I realize as a manager, I have based my hiring practices on attitude...
I am so excited to be taking this course! I believe student retention is directly related to customer service. I will ask my team to answer the following questions: What's the...
Julie, Thanks for your comments. I agree that trust is at the core of customer-first service. And as you note, even though you may not be able to honor a customer's request,...
Luis, Good points! I would say too that financial management, as an element of decision-making, also affects planning, control, budgeting and even daily cash flow analysis. Jay Hollowell
Steven, Thanks for your observations. You're right, in many ways, the milestones and benchmarks or as tough because they help to hold us accountable as to timely completion...
Hi Jo-Anna, I might add that, as you noted, we can go beyond a customer's expectations only if we know what the expectations are in the first place. It is easy to stop at the...
Jo-Anna, You are so right! A customer is a stakeholder and anyone in need of service - external or internal! Thanks! Jay Hollowell
Steven, Thanks for the insights and an article would be a great way to capture this strategy! Excellent point about the different context/perspectives based on individuals...

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