Challenges in the workplace occur on a regular basis.  Professionals need to be able to meet the challenges and develop strategies for resolving the challenges in ways that do not distract from the mission of the college.  This group is for professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

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Personal Self Assessment | New blog by Pamela Davidson

This tutorial contained easy to follow scenarios that students can easily identify with.  The quiz questions reinforced the material covered and what students are expected to learn from this unit...

What I learned in this course | New blog by Krystal Marten

I honestly learned not only ethical management standards but if you put it into everyday life then it becomes a productive way of living. 

Manager's Performance | New discussion by Gerald Scott

Good skills including listening skills are very important 

MWC | New blog by Carmen Muinde

Got a new position and Boss so this session was much needed.

Comm comment | New blog by Gerald Scott

I enjoyed and had reinforced the point that we all need to be true to ourselves when considering career development. 

Role model | New blog by Rogelyn Serrano

Act first the expected desired actions from others.  

Challenges | New blog by Carrie Peterson

My challenge as an educator is ignoring the politics at work. I am trying to fnd ways to process this challenge in a way where I can honestly see good in people despite what decisions are made.

great | New blog by AMAR AGARWAL


Lead by example | New blog by Hilda Diaz

It's been my experience that managers who operate by the adage "Do as I say not as I do" don't last long.    I also found the part about knowing one's own strengths and weaknesses without ...

TM101 | New discussion by Michele Schwien

Training for competence is good for people and business.