When employees struggle to make decisions, offer broad guidelines but allow them to gain confidence in making their own judgments.

I learned about how to view AI in terms of how we can use it but not be replaced by it.  “At the end of the day, you really need humans to guide that vision to synthesize the information that's given you and to compile it into something that's going to work for your vision and for the final product that you need.”

Adult learners need to know the 'why' of the material.  Application is very important.

That introverts can greatly benefit from asynchronous courses.

I learned how important it is to form relationships with your students.

Knowledge of the online Platform is key!